Being in a high-demand industry like heating and cooling, we field customer inquiries around the clock (literally). We take pride in being available to help customers by any means necessary; via our 24-hour phone line, live chat, emails, website forms, and more.

The days of talking to each other on the phone are becoming a thing of the past with the shift in technology and society. The majority of HVAC issues are solved the easiest when talking with a live representative on the phone or in person, but we are always happy to help through any medium our customers choose to reach us.

With that said, we’ve come up with the top four types of customer inquiries we receive to help you get the best and most efficient help for your HVAC needs.

1. Planned

Many of the planned inquiries we receive are for non-emergency maintenance or seasonal tune-ups. Thousands of our customers take advantage of our maintenance programs because of the peace of mind they provide. The program helps ensure your equipment is running at its peak performance to last you through the hot or cold season. They also include other perks such as priority service, discounts, and courtesy calls to schedule seasonal maintenance.

Learn more and sign up for our maintenance program here.

2. Demand

These are the inquiries that always seem to happen at the worst time for our customers. You know, your furnace going out in the dead winter, the A/C not turning on in the middle of August, or a flood in your basement from a leak. This is where you want to use our 24-hour phone line to have one of our highly-trained technicians get the issue resolved ASAP.

If something seems a bit off with your home comfort systems but is not an emergency, you can still reach us 24/7 on any platform or take advantage of our heating FAQs & cooling FAQs.

3. Installations

When customers are looking to replace or install a brand new system, we get them scheduled with one of our experienced Comfort Advisors. They come to your home and provide you with customized options to help you make the best decision for your home comfort and budget. These appointments are 100% free and take up very little of your time.

We are proud to install the highest quality equipment from Daikin, Carrier, and Lennox. If you’d like to schedule an appointment with a Comfort Advisor to see what works best for you, contact us today.

4. Parts

Our Comfort Store is stocked with parts that we sell over the counter and many DIYers or retired technicians take advantage of it. If we don’t have the specific part in stock, we will order it for you!

For more information on parts availability and pricing, please call our Comfort store at 414-543-2800.

No matter what type of HVAC need you have, the experts at West Allis Heating & Air Conditioning are here for you 24/7 – there’s no job too big or too small that we wouldn’t be happy to help with!