Service Features and Benefits

SERVICE FEATURES AND BENEFITS

                        FEATURE                                                               BENEFIT TO CUSTOMER

We have been in business since 1959

We’ve done thousands of installations

We’ve made thousands of repairs

We know the climate, the codes and the construction in this area so we know what works and what doesn’t.  The job gets done right, saving you money.

We’re family owned and operated

We’re locally owned and operated

Personalized service and accountability.

We have ongoing training programs

Ongoing training makes us more efficient which helps to keep expenses down and pass the savings on to you.

We have a live phone operator 24/7

Provides quick response time, often limiting property damage, saving you money.

Convenience.

We have full time office staff

People available to respond to your questions, comments and concerns.

We have computerized customer history

We keep the records, so you don’t have to.

We provide 24-hour emergency service

Convenience and limits property damage.

We use marked vehicles

You know who’s pulling up to your door.

Our employees are in uniform

You know the service technician is a company employee.

We drive well-maintained service vehicles

Well-maintained vehicles are more reliable.

Keeping our trucks maintained helps keep overhead expenses down and we pass the savings on to you.

Our trucks are well stocked with the most commonly used parts

Saves you money because we don’t have to incorporate fees to go to the supply house.

Convenience.

We use standardized pricing

Everyone pays the same rate for the same work, regardless of who they are, where they live or which technician does the work.

We quote the price up front

No surprises.

We quote firm prices

No hidden charges or fees.

We offer discounts on additional tasks

Saves you money.

We do a criminal background check on all employees

Personal Security.  Cuts down on our liability, saving us money, keeping prices down

We’re licensed

Provides third-party protection.

We’re insured

No out of pocket expense to you in the event of an accident, injury or damage to your property.

We give you our street address

Provides you with contact information.

All work meets or exceeds existing codes

Works better and safer. 

Lasts longer, saving you money.

We use only time-tested, field-tested parts and supplies

Works better, lasts longer, saving you money.

We prioritize warranty calls

Convenience.  Fairness.

We guarantee your satisfaction

You can’t waste your money.

We offer maintenance agreeements (CMA)

Discounts on repairs and maintenance.

Lower utility bills.

Extended equipment life.

Reduced likelihood of breakdowns.

Priority service.

Limits property damage.

You know it’s safe and it works.

You know who to call.

Provides documentation.

Warranty protection.